Any information we collect as a result of your use of our website will only be used in the ways described in this notice.
The Privacy Notice is updated from time to time. The latest version is published on this page.
This website Privacy Notice was updated on: 26th November 2019.
If you have any questions about this notice, please:
Write to: Bickerstaff & Co, Unit 3D Guildford Road Industrial Estate, Guildford Road, Hayle, Cornwall, TR27 4QZ
Call: 01736 755107
We collect certain information about visitors to our website in order to provide requested services to them.
We also collect information to better understand how visitors use the website in order to enhance the visitor experience.
How do we collect information from you?
We may collect personal information from a variety of sources, including:
- Information that we collect from you directly when you contact one of our local offices
- Information that you provide by filling in an online enquiry form on our site
What data we collect
We only ever collect personal data that we require, which will include the following:
- Email Address
- IP Address / Website usage data
- Session Cookies
- Feature Cookies
How we use your data
We’ll only use your personal data for lawful purposes, as defined by the Data Protection Act 1998; the General Data Protection Regulation 2016 (from 25th May 2018); and the Privacy of Electronic Communications Regulation (2016).
Collecting this data helps us understand what you are looking for from us, enabling us to deliver improved products and services.
Depending on how you interact with our website, we will use your personal information in the following ways:
- To contact you in response to a specific enquiry
- To send you informational and promotional communications which you have requested. This might include information about industry news or advice which we feel might be relevant to you
- To contact you via email or mail for market research reasons
- Maintain our records in accordance with applicable legal and regulatory obligations
We review our retention periods for personal information on a regular basis. We are required by legislation, other regulatory requirements and our insurers to retain client data where we have ceased to act for you. The period of retention required varies with the applicable legislation but is typically six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of seven years from the end of the period concerned. In some cases, data will be retained for significantly longer periods for instance, where there is an ongoing trust or there has been a financial transaction such as an investment or disposal that may later need to be referred back to.
Personal information submitted via the contact form on the website is transmitted directly to Bickerstaff & Co and a copy is temporarily stored on the website. Personal information stored on the website will be routinely deleted once every calendar month.
Personal information and messages may be stored for a longer period as part of a website backup. Backups are important so that we can repair the website if it gets hacked, defaced or deleted. In any instance where there is the need to restore the website from a backup, we will immediately delete any personal information that is restored and which is older than one month from the day of the restore.
At the Bickerstaff & Co offices, your message and personal information is retained in an identifiable form only for as long as is necessary to respond to the communication or to take any appropriate actions. Afterwards, the information is deleted or anonymised and retained for statistical purposes.
How data is stored
Once we receive your information, we make our best effort to ensure its security on our systems. Your data will be processed in our offices in the UK and on our UK based servers. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements. Where possible any identifiable information will also be encrypted.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation.
Who has access to your information?
We will not sell, rent or freely give away your personal information.
Any staff with access to your information has a duty of confidentiality under the ethical standards that this firm is required to follow.
We may share your personal information with our third party service providers, agents, subcontractors, and other similar organisations, for the purposes of completing tasks and providing services to you on our behalf, including:
– Marketing agencies, for producing and/or distributing e-newsletters and other communications.
– Web consultants and developers.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to other third parties unless there is a legal obligation to do so. Third parties may be in the EU or elsewhere in the world but in each case, the duty of confidentiality incumbent upon them will be the same.
Controlling information about you
If you have utilised our services or have subscribed to our email list then we may use the contact information you provided to contact you about the service or other related services. You can at anytime unsubscribe from these marketing emails, via one of these methods:
- Click ‘unsubscribe’ in any email communications you receive from us
- Email: firstname.lastname@example.org
- Write to: Bickerstaff & Co, Unit 3D Guildford Road Industrial Estate, Guildford Road, Hayle, Cornwall, TR27 4QZ
- Call: 01736 755107
Any personal information we hold about you is stored and processed in accordance with our data protection policy.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com
Or write to: Bickerstaff & Co, Unit 3D Guildford Road Industrial Estate, Guildford Road, Hayle, Cornwall, TR27 4QZ
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
Cookies and how we use them
You may, if you wish, remove or block cookies through your browser; however certain features of the website may not function fully or as intended. By default, most Internet browsers accept cookies but this can be changed. For further details, please see below.
You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.